Course Cancellation / Equipment Policy:
Payments are non-refundable. Course dates can be changed with 10 days notice. If the notice given is less, the payment can only be used against another date if Big Squid manage to fill the cancelled date. Equipment is included in the course price, should any of your assigned equipment be lost/broken you are expected to replace it.
Big Squids Online and In Store Equipment Return and Refund Policy:
You may return any new, unused merchandise in its original packaging w for a refund excluding shipping fees within 28 days of purchase. Our refund policy does not apply to special orders or non-stocking items.
When signing up for an international trip, Big Squid will hold your spot on the trip after an initial deposit. International trips must be paid in full 12 weeks prior to the departure date.
In the event that you need to cancel a trip that you have booked, we will do our best to fill your spot. If we are unable to fill your spot your trip payment is non refundable.
Vouchers are valid for 1 year unless specified with an expiry date on the voucher. They are non refundable.
The Way We Use Information:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. You can register with our web site if you would like to receive updates on our new products and services. Information you submit on our web site will not be used for this purpose unless you fill out the registration form. We use non-identifying and aggregate information to better design our web site and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our web site, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our Commitment To Data Security:
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Our Commitment To Children’s Privacy:
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our web site from those we actually know are under 13, and no part of our web site is structured to attract anyone under 13.
How You Can Access Or Correct Your Information
You can access all your personally identifiable information that we collect online and maintain by contacting us by email. We use this procedure to better safeguard your information.
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
How To Contact Us
Should you have other questions or concerns about these privacy policies, please contact us